Empathic Connections Counselling ®
Online Therapy/Virtual Therapy/E-Therapy
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FAQ'S & INFORMATION
Frequently Asked Questions and Information
01
What is Online Therapy?
Online therapy has had its advancements over the last decade since technology has improved. The Internet has provided a way for people to connect. Online therapy, is counselling, or psychotherapy that has been provided as a service electronically, through the Internet. The range of online therapy services includes email, online chat, and video counselling. Online therapy is often called virtual therapy, chat therapy, online counselling, online psychotherapy, virtual counselling, e-therapy, video counselling.
03
What Are My Qualifactions and experience?
It's very important to ensure that the therapist you choose to work with has achieved their counselling qualification. My studies started back in 2013 when I embarked on my counselling training. I have been a qualified therapist since 2017, and went on to achieve my BA Hons degree which I completed in 2018. Since then, I continue to develop my skill set through CPD (continual professional development).
I have had the opportunity to gain experience from working with a diversity of clients, from different backgrounds, cultures, ages, and disadvantages in life. I have provided counselling for youth, the homeless community, and freelance clients through my private practice. I now hold my clinical counselling practice, here, online, through my company Empathic Connections Counselling- Rebecca Way BA Owner and Lead Counsellor ECC.
02
What Do You Specialise In?
Empathic Connections Counselling specialises in delivering video-based counselling and psychotherapy. ECC supports its clients' mental health needs through the Zoom video platform. The video counselling sessions are confidential and fully replicate a face-to-face counselling session, but they are held in your own space via the Intenet. ECC specialises in supporting clients with a range of mental health, emotional, life, relationship, and psychological challenges and issues, trauma, childhood issues, anxiety, depression, loss and grieving, OCD, and abuse trauma.
04
How Do I Book An Appointment/Counselling Session?
Have to thought about choosing us to provide you with mental health support?
The next step is to send us a message through either email at empathcc@gmail.com, or, the contact button here on this site. Alternatively, you can call us on 07922221616 and leave a voice message. We will return your call within 24 hours.
After contacting us, we can arrange an initial consultation, where we can chat about what you need support with and you can see if you feel comfortable talking to us before making a first appointment.
(Counselling services are provided once an initial assessment is completed by us, to ensure we are the right service for your needs and support requirements)
05
How Is My Data Handled?
Your privacy and confidentiality are important to me. Any personal information you provide is collected, stored, and processed in accordance with current UK data protection legislation, including the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025. Your information is used only for the purposes of providing counselling services, managing appointments, and meeting legal or professional obligations.
Data Protection & Complaints
If you have any concerns about the service you have received or how your personal information has been handled, I encourage you to raise them with me in the first instance so that I have the opportunity to resolve the matter fairly and promptly.
Complaints can be submitted by email to empathcc@gmail.com. I aim to acknowledge complaints within 5 working days and provide a full response within 20 working days, where possible. If you remain dissatisfied after my response, you may be able to raise your concerns with my professional membership body, The BACP https://www.bacp.co.uk/
Or the UK's data protection regulator, the Information Commissioner's Office, where the complaint relates to the handling of your personal information.